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Technical Support

Imaging Spectrum offers complimentary technical support for our regular customers and paid support for others. Our experienced and trained staff can walk you through most technical issues right over the phone. Contact us at 214-342-9290 or via email  techsupport@imagingspectrum.com to set up a call-back support ticket. Most support tickets are answered the same day. Paid support is billed at $95/hour.

Our support hours are 8:30am - 5:30pm CT, Monday-Friday.

Online Support

If you are talking with one of our techs, and you need us to connect to your system, you will need to use www.fastsupport.com.

Training

Need training on how to use your new printer and software? We can help you. We offer online phone training for $95/hour. Training can be customized to your business and workflow. Online remote training requires an internet connection. Please contact us for more information.

From our customers

Thanks, tech support got on the phone in few seconds & got my windows 8.1 computer properly set to print! Whew! Hrs saved troubleshooting myself!
-Lap Le

Best customer service around! I’ve purchased a couple of dye-subs from them and boxes upon boxes of paper for them. They always walk me through any questions I have and help me feel I am buying the best product for my little business!
-Becky Kirchner Pearman