Support

Technical Support

Imaging Spectrum offers complimentary technical support for our regular customers and paid support for others. Our experienced and trained staff can walk you through most technical issues right over the phone.

Contact us at 214-342-9290 or via email to set up a call-back support ticket. Most support tickets are answered the same day. Paid support is billed at $95/hour.

Our support hours are 8:30am – 5:30pm CT, Monday-Friday.

Online Support

If you are talking with one of our techs, and you need us to connect to your system, you will need to use www.remotepc.com.

Training

Need training on how to use your new printer and software? We can help you. We offer online phone training for $95/hour. Training can be customized to your business and workflow. Online remote training requires an internet connection.

Please contact us for more information.

From our customers

Based on 157 reviews
90%
(142)
4%
(7)
2%
(3)
0%
(0)
3%
(5)
Love my Printer

Using it heavily working great, amazing color and great handling I look forward to building up enough sales to upgrade to a bigger printer. It has been out of warranty for over a year now,.

Great product

Excited to see Epson brand paper back in stock in an even more convenient roll length for my Epson F570. Fast shipping and quality product. Thanks!

Works like a charm!

This product works great for my use, since I utilize two separate sizes of paper daily this made it easier to switch between the two. Instead of manually swapping the paper on the spool, I can now load both and the printer automatically feeds the correct size paper for each print!

I would highly recommend imaging spectrum for anyone looking for quick and responsive customer service through the entire purchasing process!

DNP DS 820

I have used the printer for 8x10 images at to "print on site" events. The printer works exceptionally well. Very good image quality. About a 40 second print cycle for multiple prints. I have owned a DNP DS 620 for many years and have never had a problem.
I expect the DS 820 will be one of my most productive and my "go-to" printer for remote and in shop printing.

Love these ornaments!

I’ve been using these a Unisub ornaments for 5 years, the color is consistent every time. Imaging Spectrum is a great company to order from, quick shipping and great customer service, highly recommended!

DNP 5" x 7" Print Kit for use with DS40 Printer

Once again, Imaging Spectrum offers the finer quality printers and papers. I have purchased a bunch of boxes of the 4x6, 5x7 and the 8x10 DNP papers and they all have had no flaws or problems. If you are leaning toward a DyeSub printers... you can't go wrong with Imaging Spectrum

Always the best price, fast shipping, and good customer service.

Been buying DNP media for years. Imaging Spectrum is always my preferred choice.

The Good Stuff!

If you have a DNP QW410 printer then you have used this printer kit. Price per print is cheap but the quality is top notch. In the printer settings you can achieve glossy or matte prints which both are awesome. I prefer the matte. This is the good stuff so getcha some and you will be set!

Superb performance

This media is fantastic, as always! Along with it, I get great customer care from this company!

Awesome Little Printer

I have had the DNP QW410 for two years now and it has printed thousands of photos without fail. Its small, compact and light weight and quick. I would highly recommend this little jewel for most of your 4 x 6 printer needs.

Great Photo Pape & Wonderful Customer Service

We have been using Imaging Spectrum since we started passport services at our library. Thier products are of the highest quality, and their customer service department is professional, efficient, and very pleasant to work with.

Haven't used them yet, but arrived as expected!

👍

Printer

I’m very happy with my DNP 620A purchase and the product itself is excellent. Customer service was also good, but the shipping process was more difficult than expected. I wasn’t allowed to have the printer shipped to an address different from my billing address, which made delivery inconvenient. It would be much better if customers could request delivery to an alternate address of their choice

R
SwiftFoto KSF-10R Multimedia Printer
Rick Schirm Big Time Selfies
Awesome Printer!!!!

I'm incredibly impressed with the SwiftFoto printer, especially when using the new Holographic and Translucent paper. The results are stunning — vibrant, sharp, and eye-catching. The printer handles specialty papers effortlessly, bringing a whole new dimension to our Photo Booth Experiences. Highly recommend!

Fast shipping and great price

4x6 media for my printer is great. It shipped and arrived quickly.

DNP DS620A Dye Sub Photo Printer

I purchased this printer to replace a no longer manufactured printer for my photo booth. I have an event coming up tomorrow. I have not used the new printer for an event yet but I have to say the ease of setting up this printer and loading the paper and toner is amazing. In testing the printer I am very impressed with the speed and the vibrant colors on the test strips that I have printed so far. I believe I made the perfect choice for my photo booth.

Very Happy First-Time Customer

I'm a new customer to Imaging Spectrum and have placed two order so far for my ASK300 printer using Fujifilm 4x6 print kit. From my very first order, the process has been smooth, and the shipping has always been fast and on time. I'm very happy with their service and will definitely continue using them!

Speedy Free Delivery

Imaging Spectrum delivers fast and gives me the exact printer paper I need. I've been doing satisfied business with them for almost 20 years now. Every time I order this paper, it arrives three days later, on the button. Very reliable. And the paper/ink itself is high-quality.

Great Service

I buy from Imaging spectrum only. And if I need help, I know I can call them.
Speedy shipping.

VERY HAPPY

ONE SATISFIED CUSTOMER, VERY HAPPY EASY TO USE I WILL DEFINATLEY ORDER AGAIN

Great Product

GREAT PRODUCT VERY EASY TO USE I AM VERY HAPPY WITH IT

Excellent Printer SCP6570EDR

Was easy to set up. Print art is beautiful. Staff is helpful. Took some time to format printing, but all's good!

Arrived on time

Item just as described and works perfectly with my printer.

Great service and support!

I recently ordered 3 printers + media. Order arrived quickly and in good condition. I've used tech support twice, and both times received timely and knowledgable support. Great job!

Imaging Spectrum is a great source for all my printer and supplies needs.

I have always received good service from Imaging Spectrum. When I place my order, it is shipped to me in a very timely manner. I am very pleased with everything.
Great customer support also.

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I am Your Density - Managing Exposure

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Direct to Garment Printing is a Strong Growth Market