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Shipping Information


Shipping Resources



United States Post Office

Free UPS Ground shipping on all orders over $149

$10 UPS flat rate ground shipping on all orders under $149.

  • Offer limited to items shipping in the Contiguous United States. Please contact us for shipments to Hawaii or Canada.
  • Items shipping via Freight may not be eligible.
  • APO orders to Government customers are billed at $2 per pound minimum.
  • We can only ship to addresses in the United States.
  • Orders shipped in Texas are subject to 8.25% sales tax.
  • UPS charges a fee of $18 for an address change made after an order is placed.

Shipments are not guaranteed to ship on the same day an order is placed. If you require any items by a certain time, please call use at 214-342-9290.

UPS Ground Transit Times

We ship most orders via UPS Ground from our Dallas, TX warehouse. The map below shows estimated delivery times (in business days) from Dallas to most states. All delivery times are estimated and a transit day is a business day which excludes weekends and holidays. For Saturday delivery, you must call our office to complete your order. 214-342-9290.

UPS Map transit times

Saturday Delivery

UPS and FedEx can deliver on Saturday if you choose it as a delivery option. Even if you use services like UPS Next Day Air®, you must select Saturday Delivery. Otherwise, the parcel will be delivered on the next business day.  Special Note: Both carriers do NOT guarantee a delivery time before 11:00 p.m. on Saturday deliveries.

Epson Media Shipping

Orders for Epson Ink and Paper (and other inkjet printer supplies) usually ship from a network of 20+ warehouses located across the country. We will try to ship your order from the closest warehouse that has stock.

As always, if you have any questions, please do not hesitate to contact us.  You can also put preferred shipping instructions in the "notes" area of your online order.

Freight Shipments

Our relationship with UPS affords us a discount with UPS Freight which we pass on to our customers. However, UPS Freight still charges for the following services:

  • Lift gate: $75
  • Military delivery: $100
  • Notification delivery: $50
  • Residential delivery: $100

If you have any questions about freight charges or if you would like a custom quote, please contact us.

International Shipments

If you would like Imaging Spectrum to ship outside of the United States, please follow these steps:

  1. Select products you wish to purchase at www.imagingspectrum.com
  2. Calculate the total weight of the products you wish to purchase using the information on the website.
  3. Contact a freight forwarding company. A couple of examples would be www.schenker.com and www.miq.com We can ship to the freight forwarding company for you if they are in the continental United States.
  4. Contact Imaging Spectrum for wire form and instructions, then wire the total order amount plus $20 processing fee to our bank.
  5. Contact Imaging Spectrum with your order and include your shipping instructions, we will create a sales order, and contact you once we have received the wire transfer.
  6. Customer is responsible for all taxes and duties.

Important notes:

  • There is no warranty available for products shipped internationally.
  • We provide no repairs/tech support for international orders.

If you have any questions, please contact us at 214-342-9290.


Please refer to our Online Return Request Form for return information.